City Cleanup Crew

Support

We're happy to help with anything in City Cleanup Crew.

Email us at muhammadharisgift1@gmail.com. Please include your device model, iOS version and a short description of the problem. We usually reply within 2 business days.

Frequently asked questions

How do I restore Premium on a new device?

Open the App's Settings and tap Restore Purchases while signed in with the same Apple ID you used to subscribe. An active Premium subscription is restored automatically.

How do I cancel my Premium subscription?

Go to your iPhone's Settings > [your name] > Subscriptions > City Cleanup Crew, or use Manage Subscription in the App's Settings. You keep Premium until the end of the period you've paid for.

I bought coins but didn't receive them.

Make sure you have a stable connection and reopen the App; pending purchases are completed when the App starts. If the coins still don't appear, email us with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.

Will I lose my progress if I delete the App?

Yes. Progress is saved on your device only, so deleting the App removes it. Your Premium subscription is linked to your Apple ID and can be restored.

Why am I seeing ads?

The free version shows a small banner during gameplay and occasional full-screen ads at natural breaks. Premium removes them. Rewarded ads are always optional: you only see one when you tap a "Watch Ad" button for a bonus.

A rewarded ad didn't give me the reward.

Rewards are granted only when the ad is watched to the end. If you watched the whole ad and still didn't get the reward, email us with the time it happened.

There's no sound.

Check that your device isn't in silent mode, then open the App's Settings and make sure Music and Sound are turned on.

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