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Support

Need help with Dotly? Check the frequently asked questions below, or contact us directly.

Frequently Asked Questions

How do I connect dots?

Touch a dot and drag to an adjacent dot of the same color. You can connect in all 8 directions, including diagonals. Form squares or loops for bonus chain reactions that clear all dots of that color.

What are the special dots?

Frozen dots need to be connected twice to clear. Stone dots are immovable blockers. Rainbow dots can connect with any color. Bomb dots have a countdown timer and must be cleared before they reach zero.

How do power-ups work?

Buy power-ups in the Shop using coins you earn from completing levels. Before starting a level, you can equip up to 3 power-ups in your loadout. Tap a power-up icon during gameplay to activate it. Unused power-ups return to your inventory.

How do I earn coins?

You earn coins by completing levels. Higher star ratings and better combo scores earn you more coins. You can also watch rewarded ads for bonus coins.

I purchased Remove Ads but still see ads

Try the following: Open the App, go to Settings (gear icon on the home screen), and tap "Restore Purchases". This will re-verify your purchase with the App Store and remove ads.

How do I restore my purchases on a new device?

Open the App, go to Settings, and tap "Restore Purchases". Make sure you are signed in with the same Apple ID that was used for the original purchase.

Can I reset my progress?

Yes. Go to Settings and tap "Reset All Progress" at the bottom. This will erase all stars, coins, power-ups, and cosmetics. This action cannot be undone.

Does the game require an internet connection?

No. The game works fully offline. An internet connection is only needed for loading ads and processing in-app purchases.

Contact Us

If your question isn't answered above, feel free to reach out:

Email: muhammadharisgift1@gmail.com

We typically respond within 48 hours.